John Scroggins

 

SUMMARY:              40 years of experience in the telephone industry. Twenty-three years within the GTE/Verizon organization and 16 years as a consultant and team lead of a QA/UAT test team. The last 10 of the 16 consultant years I also performed coordination activities and was the point of contact for the delivery and overall (end to end) testing of software version iterations for release to production.

 

SKILLS:              I have strong project management, analytical and problem solving skills with excellent ability to communicate and work with customers. I am also detail-oriented, dependable and adaptable, and can work well independently or as a team member. 

 

              SDLC, Verizon Project Management procedures (ITIL activities), Verizon Provisioning procedures, QA/UAT Testing, Remedy, HPQC, HPSM, MS Office (Word, Excel), Outlook, Lync, Lotus Notes, Windows, Internet, Intranet.

 

EXPERIENCE:              NTTData, Inc, Bloomington, IL. (July 2013 – February 2014)

 

      Problem Coordinator-ICP

 

·         ICP Case Management facilitations.

o        Monitor defect reports and requests for facilitations.

o        Contact defect owner/concerned parties and establish meeting and invitations via Outlook.

o        Act as mediator to steer facilitation meeting to resolution.

o        Locate and pull in additional resources as needed.

o        Assure resources are making progress to identify root cause.

o        Ensure resources are taking necessary steps to implement fix once identified.

o        Document meeting minutes in whiteboard and CM tracking logs.

·         ICP Case Management reporting.

o        Run hourly Critical and High defect reports

o        Assign defects to case managers.

o        Complete CM TRAC and facilitation logs.

 

 

ProCom Consulting, LLC, Milton, GA (March 2011 – April 2011)

 

                                                 Consultant

·         Developed test scenarios for Verizon to Frontier conversion

o        Automated DPI and M6 test cases using HP QC             

o        GUI and green screen

 

 

 

Ajilon Consulting, Dallas, TX (November 2009 – April 2010)

 

                                   AAIS Tester

§         Performed certification of Verizon, test servers for Frontier

o        Multiple executions of the 300+ functional, end-user, GUI test scenarios

o        AAIS Manual Assignment module

                           

Staffing Technologies, Alpharetta, GA              (August 1993 – October 2009)

                                               

UAT Test Team Lead (2000 – 2009)

·         Managed the release of new development and fixes to production

o        6 to 10 versions per year

o        Approximately 15 iterations per version

·         Monitored business needs and incidents in the Remedy system.

·         Followed Verizon Service Management procedures.

o        Similar to Scrum and Sprint methodology

o        ITIL practices

·         Coordinated testing process schedules by daily communication with:

o        Onshore/offshore development teams

o        Release managers

o        Production Support

o        Performance teams

o        Interfacing groups

·         Assured all benchmark and schedule commitment dates were met by:

o        Resources management

o        Task prioritization

o        Hardware scheduling

·         Directed problem resolution by critical path management by:

o        Monitoring status

o        Following necessary escalation requirements

·         Participated in pilot, production installation

o        Coordinated test team certification testing

o        Coordinated incident resolution

·         Assisted in creation of AAIS documentation

 

UAT Test Team Lead/AAIS Tester (1995 – 2000)

·         Managed the release of new development and fixes to production.

o        6 to 10 versions per year

o        Approximately 15 iterations per version

·         Performed functional, end-user, GUI UAT certification/regression testing.

o        Manual testing of multiple modules

o        Utilized Remedy to report problems/incidents.

·         SME for MARK to AAIS conversion

 

AAIS Tester  (1993 – 1995)

·         Performed functional, end-user, GUI UAT certification/regression testing.

o        Manual testing of multiple modules

o        Utilized Remedy to report problems/incidents

 

GTE – various Illinois locations                                                        1970 - 1993

                           

Mark System Analyst – Bloomington, IL (1987 – 1993)

·         Production support for MARK system

o        Supported all MARK data base updates

o        SME in support of Illinois assignment centers

o        Participated in GTE conversions across MTO

o        Provided onsite, MARK training in various locations of MTO

 

DART/Assignment Supervisor – Bloomington, IL (1984 – 1987)

·         Supervision of craft employees responsible for POTS, Business, Special Service and Data provisioning activities.

·         Supervision of craft employees responsible for OSP and ISP cut sheets and rearrangement activities associated with General Activity and Work Order projects.

·         Supervision of craft employees responsible for switch recent change activities.

 

DART/Assignment Supervisor – Jacksonville, IL (1982 – 1984)

·         Supervision of craft employees responsible for POTS, Business, Special Service and Data assignment activities.

·         Supervision of craft employees responsible for cut sheets and rearrangement activities associated with General Activity and Work Order projects.

·         Supervision of craft employees responsible for switch recent change activities.

 

Project Coordinator – Jacksonville, IL (1977 - 1982)

·         Supervision of non-management employees responsible for preparation of outside plant General Activity and Work Order projects.

·         Cross-trained in supervision of outside plant craft, construction employees.

 

Project Coordinator – Paris, IL (1974 – 1977)

·         Supervision of non–management employees responsible for preparation of outside plant General Activity and Work Order projects.

·         Cross-trained in supervision of outside plant craft, construction employees.

 

Field Engineer – Bloomington, IL (1974 – 1974)

·         Supervision of non-management employees responsible for preparation of outside plant General Activity and Work Order projects.

 

Fieldman – Carlinville, IL (1971 – 1974)

·         Non-management responsibilities for creating outside plant General Activity and Work Order projects.

 

Draftsman – Jacksonville, IL (1970 – 1971)

·         Non-management responsibilities for drafting outside plant General Activity and Work Order projects.

 

 

EDUCATION:                            Western Illinois University (1968 – 1969). 

Lincoln Land Community College (1969 – 1970).